All messages that end up in Viber public account’s private chat – appear in your Bitrix24 Open Channels. With Bitrix24 & Viber integration you get private chats for your Viber public account. Why do you need Viber public account & Bitrix24 connection For that Viber mobile app for iOS or Android is needed (other Viber apps don’t support this option yet). Viber public account administrators can add new administrators and participants, configure private chats for the public account, etc. How to become Viber public account administrator (this version may not be available for all devices yet) Viber users should have Viber app version not lower than 6.5. Your clients can use Viber public account’s private chats Viber app for iOS does not have this icon, but you can return to the contacts list: To return to the public account’s steam click public account icon: All messages of this public account’s private chat are hidden from other Viber users. When users click on the chat icon inside your Viber public account, a new private chat is opened. When public account is connected to the CRM system, you will find a special chat icon on the public account page. If you are not a public account administrator or participant, you will see only public account stream. Important: don’t confuse the public account stream interface (below) with public account private chats interface. When you open Viber public account as account administrator or participant, you will see public account stream messages and new message form (“type a message”). Here is where to find public accounts on your device: Since Viber is available for several devices with different interfaces, below you will find samples of interfaces for Viber public accounts. Administrators - users with full access to public chat.Participants – users who can submit messages to public chat.Followers – users, who get notifications about public chat updates and can read public chat.There are 3 types of public account users in Viber: As you know Viber offers its users to create public accounts – chats that any user can join, read and follow.
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